STANDARD SHIPPING We ship Monday through Friday with the exclusion of US federal holidays. Our standard shipping is delivered via USPS and takes 3-5 business days to deliver. Please ensure that the address you provided is correct. PROCESSING We process Monday through Friday with the exclusion of US federal holidays. Your order will be processed within 3 to 5 business days. Ready to wear wigs may take 5-7 business days to process. Wigs with color may take an additional 2-5 days. PICK UP Pick up orders take 1-3 days to process. You will recieve a email once your order is ready for pick up. ​REFUND POLICY We do not offer refunds, you may exchange your order with a different product within 7 days. After 7 days your order will not be eligble for exchange. Contact : theroseco@gmail.com